Courtney Crawford

front-end developer, based in Cincinnati, Oh · courtneyc148@gmail.com

A front end developer with a passion for design and development. I am detailed oriented, a fast learner, self motivated, and reliable. I am always learning and excited to put what I love to use!


Experience

Customer Experience Specialist

Delta Airline

As a customer experience specialist I complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. I de-escalate situations involving dissatisfied customers, offering patient assistance and support.

Feburary 2019 - September 2020

IT Support Technician

Path Forward

I ensure that all technical aspects are functioning optimally. Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations and handling customer technical support cases through phone and email submission.

June 2018 - November 2018

IT Support Technician 3

John L. Scott Real Estate

Researched, troubleshot and resolved complex problems independently. I identified and solved technical issues with a variety of diagnostic tools and used ticketing systems to manage and process actions taken. I also made changes to existing websites using HTML and CSS.

December 2017 - Feburary 2018

Subject Matter Expert/ Tier 2

Atos IT Solutions INC

Evaluating organizational needs and recommending suitable technical solutions. I trained agents on help desk procedures and company services. Supervised the help desk email and ticketing queue and managed call flow and responded to technical support needs of customers.

September 2015 - November 2017

Education

Kable Academy

Boot Camp
Web Development Track
September 2020 - December 2020

Western Hills Design Technology High School

Pre-engineering/ General Studies
August 2002 - May 2006

Skills

Programming Languages & Tools
Desgin Tools
  • Sketch
  • Adobe XD
  • Adobe Photoshop
  • Figma

Portfolio

delta email

Delta Airlines

News Letter Email

HTML

adobe email

Adobe

Promotional Email

HTML

misslola email

Travelers

A travel todo list app

React

adobe email

The Pet Shop

Pet Store Website

HTML, CSS, JavaScript & Bootstrap

misslola email

Patton Vending Co.

Landing Page

HTML, CSS, & Bootstrap

adobe email

The Funiture Company

Landing Page

HTML, CSS, & BootStrapt


What Am I Working On?

Code Keeper is a digtal Journal where you can take down notes and ideas for projects. You can keep track of reusable code you created or researched incase you need to use it again. With Code Keeper you can also keep track of things you need to do with your coding projects.

This project is currently in progress.

my coding contributions this year:

My GitHub activity chart